This is going to be a long post. If you have unauthorized charges from EbookPro.org and want to know what to do, then move right down.
***09 Feb 2016: It has been over a year since I last posted this, but I still got occasional comments and emails on this post. So these people are still out there, cheating authors. Also, these people won’t stop emailing me with new emails! I’ve updated the companies’ names below.
***26 Feb 2015: I’ve updated this post based on comments from several others.
I’m not a person who keeps track of all my expenses. Most of the time, I don’t even check my statement to make sure that everything is in order.
But I thank God that I do have a system. I have a bank account solely for the purpose of paying bills. Each month, I deposit just enough money in that bank account for the monthly bills I have to pay: phone bills … etc.
Then a couple of days ago, I received an email about a recurring payment that was unable to go through, which was weird because there should be enough for all that I have to pay. So, I went into my account and checked through the statement.
I didn’t have to go far.
The top three transactions read:
Jan 17 EbookPro.org $99 (Jan15)
Jan 17 EbookPro.org $99 (Jan 15)
Jan 17 EbookPro.org $17.99 (Jan 15)
I knew immediately that I didn’t make those purchases.
Because my ebook promotion expenses are the only expenses I actually keep track!
My husband, who works in a bank, is always telling me that I should keep track of how much I put in to know if I’m making a profit. Absolutely logical, of course. And so I did.
And again, by God’s grace, I actually remembered this website due to the recent blasts of emails I have been getting from them.
I noticed those emails because the ebook promotion they were promoting was about some book blast thingy, which was the same term used by the website ListMyEbook.com. That website no longer exists.
I thought it was weird because I was certain ListMyEbook.com had the same promotion. I have a pretty good memory, and I knew I bought that package twice from that website. So out of curiosity, I clicked on the promo email sent by EbookPro.org.
Here’s the link I copied from EbookPro.org Promo email:
***Notice the link goes to ListMyEbook
And here’s the screenshot of the email:
Since I had their email address from their emails, I emailed them about the unauthorized charges:
And I got this reply:
I flew off the handle when I saw that reply. A formal request? Dissatisfied with the service? I did not purchase any service! They charged my card without authorization and now they want me to submit a formal request?!
So here’s what I replied:
I was boiling! It wasn’t just that the amount was over $200, it was the fact that I placed my trust in a website, but that owner shut it down, opened another website, then used my card information! Even if it were just $10, I would be pissed.
Self-published authors already have so many challenges in a world that is dominated by large publishing firms. Yet this website is cheating the trust that self-published authors placed in it.
Anyway, after half an hour or so, I received an email stating that a refund has been processed:
*I have yet to receive the refund in my bank account or see any reflection of it in the statement. (*Updated on Feb 20: I have received the funds back into my account. But to date, I haven’t received a reply explaining what happened.)
But this is only one transaction. There were THREE unauthorized transactions altogether. I emailed back the person and there was no reply. I waited for another day before sending another email:
There weren’t any news until a few hours ago when I received another two email notification that the unauthorized charges are being refunded. Here’s one of them:
*Again, I have yet to receive the refund in my bank account or see any reflection of it in the statement. (*Updated on Feb 20: I have received the funds back into my account. But to date, I haven’t received a reply explaining what happened.)
Why did I show you the last refund statement? Notice how the company name isn’t EbookPro.org? It is SOCMEDIA. I have no idea what website is that.
So, this shows that the owner/s of ListMyEbook, EbookPro.org, SOCMEDIA has more than one website.
I checked out EbookPro.org linked twitter account, and it is under NeBA @Nationalebook.
When I went there, I noticed a name I recognized: Elizabeth McNew. I contacted ListMyEbook about their promotion once, and she was the one who replied. Well, at least that was the name on the email.
Also, there was another twitter user who seemed to be having the same problem as I did and she mentioned that the contact page/email on EbookPro.org wasn’t working. This is the reason why I spend nearly an hour taking screenshot and typing this.
I think everyone should be warned.
By the way, I never received a reply to explain what happened.
What Should You Do?
1. Check your bank statement!
Make sure there isn’t any unauthorized charges.
2. If you’ve given your credit card information to ListMyEbook, EbookPro.org, SOCMEDIA, National E-book Association, or just any website linked to a Elizabeth McNew, cancel your card!
*Update 09 Feb 2016: Ebook Promotion Slots & Kindle Promotions may be from them as well. Same email format. Similar form for entering credit card details. Again, whenever possible, I highly suggest using Paypal to pay for all promos.
3. If you have been charged, here are their contact information:
firstname.lastname@example.org (the address I copied off their promotional emails) or email@example.com (the address they replied me by and the address that I sent my second email to) or firstname.lastname@example.org (the email address at the end of the refund statement they sent me.)
4. *Update on 26 Feb: Get them on Twitter. When I went to EbooksPro.org website and clicked on the twitter icon, it led me to National E-book Association’s twitter account. Here’s the link: https://twitter.com/nationalebook.
5. *Update on 26 Feb: Getting your bank to refund the charges. One of the readers has commented that he was able to convince his bank to refund the charges by showing the bank that no one replied after repeated attempts to contact them through the email.
*Update on 20 Feb: I have received the refunds, but I haven’t received any email explaining what happened. This makes me think that there is something shady about the company. What I have received is emails from Nation E-book Association (this is the website that EbookPro.org’s twitter account leads to) promoting their services. Again, if I were you, I’ll beware of this website.
And more contact details from the email they reply me:
I’m not sure if the number works because I never tried calling.
I hope this helps. And if you had unauthorized charges as I did, I hope you’ll get your money back.
Do share this post with fellow self-published authors.